FAQ

Where are orders shipped from?

All orders are dispatched from our one and only warehouse located in Australia. This is also where all returns need to be posted back to.

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Do you have Afterpay? What methods of payment do you accept?

Ryderwear accepts payment by PayPal, Visa, AMEX and MasterCard.

Afterpay is available only to orders being shipped within Australia or to the United States of America. You can find all information relating to Afterpay and how it works here https://www.ryderwear.com/pages/afterpay

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Do you ship internationally?

Yes, Ryderwear ships to most destinations around the world. You can select your country from the drop-down menu in checkout.

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How much is shipping? And how long will it take?

It’s that time of year again – Ryderwear’s Easter sale period!
We have doubled our staff numbers over this busy period! Our team is working around the clock to get orders out as soon as possible. When we say “we are doing everything we can to get your order out ASAP”, we really mean it!
We will also make sure to notify you every step of the way. As soon as your order has been shipped, you’ll receive an email notification to let you know! Following this, you’ll receive information from the courier with tracking information.

Due to exceptional volumes of orders that we’re experiencing over this busy period, as well as a range of public holidays here in Australia, orders may take 1 to 5 business days to be dispatched from the time of ordering. We’re sorry for any inconvenience but thank you for your patience!


Australia
1-2 business days (rural areas up to 5 business days)
We ship Australia wide with Star Track express only for $9.90 AUD. However, if your order is over $120.00 AUD then you receive express shipping for FREE!
You will receive an email confirmation with tracking details once the order has been dispatched from our warehouse.

United Kingdom
Regular shipping is FREE (comes with tracking and takes up to 20 business days for delivery).
Express shipping is £7.90 GBP (comes with tracking and takes 3-7 business days for delivery).
For all orders over £100.00 GBP express shipping is FREE!

United States of America
Regular shipping is FREE (comes with tracking and takes up to 20 business days for delivery).
Express shipping is $9.90 USD (comes with tracking and takes 3-7 business days for delivery).
For all orders over $140.00 USD express shipping is FREE!

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Will I have to pay customs & duties taxes?

All orders are shipped from Australia, therefore all international customers (outside of Australia) may be required to pay applicable duty, sales tax and customs charges upon collection of your order (which is a separate amount to your Ryderwear order). The only charges Ryderwear collect are those stated on your Ryderwear order invoice. We cannot provide an exact amount for any sales tax, duty and customs charges as they are determined by your local government. For further assistance with this, please contact your local government for details.

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Can I cancel or make a change to an order?

No. We are unable to make any changes, size amendments or cancel an order in any instance once it has been placed.

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Can I return an item?

We are happy to accept a return request within 30 days of the purchase date. All postage and handling costs will be incurred by the customer, not Ryderwear. Ryderwear is not responsible for return packages should they not reach us, so please retain your proof of postage. Returns are processed within 5 business days of being received at our warehouse and once your return has been processed you will be sent an email confirmation. We do not process exchanges but can provide either a store credit or refund for the item/s returned.

All prices for items on sale are only valid during the sale period and as such Ryderwear do not credit or refund a price difference for items purchased outside of that sale period. Items purchased on sale/special are non-refundable and cannot be exchanged or returned.

All returned items must be in original unworn condition with tags attached. Any items of clothing returned with makeup and/or tan stains will automatically be rejected and returned to you. For all returns of our shoes, soles of the shoes must be returned clean, if they are returned dirty or marked, your return will be rejected and sent back. Please ensure the laces are loosened and not left tightened to avoid damage to the exterior of the shoe which will result in rejection of your return. Please also do not use the shoe box to affix return details, sticky tape to etc. Please either wrap or package the box neatly.

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Do I need to pay for return shipping?

Please be advised that all postage and handling costs will be incurred by the customer, not Ryderwear. Ryderwear is not responsible for missing return packages should they not reach us, so we strongly advise to ensure your return/exchange is sent back to us via a trackable shipping method.

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What about warranty?

All Ryderwear products have a warranty period of 3 months from the date of purchase. We will replace all items with a manufacturing defect, but as a general rule, any orders outside the 3-month period (from date of purchase) will not be covered under warranty and we do request clear pictures in order to assist further.

If you have received an item which you believe to be faulty, please don’t hesitate to contact our customer service team at sales@ryderwear.com.au with clear pictures and a detailed description as well as your order details (order number and email address associated with the purchase).

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How do I use a discount code?

You must enter the discount code at the checkout page in the ‘coupon code’ field and then click ‘apply code’.

All prices for items on sale are only valid during the sale period and as such Ryderwear do not credit or refund a price difference for items purchased outside of that sale period. Items purchased on sale/special are non-refundable and cannot be exchanged or returned. Any discount/coupon codes are not eligible with any existing sales/promotion items. 

Discount/coupon codes are not eligible with any existing sales/promotion items, this includes bundles and gift cards.

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Can't find the answer to your question?

Please don’t hesitate to contact our customer service team at sales@ryderwear.com.au

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