FAQ

 

What methods of payment do you accept?

Where are the orders shipped from?

Do you ship Internationally?

Will I need to pay customs/duties taxes?

How much is shipping and how long will delivery take?

How do I use a promotional/discount code?

Can I make a change to an order?

Can I return an item?

Do I need to pay for return shipping?

What about warranty?

 
 

What methods of payment do you accept?

Ryderwear accepts payment by PayPal, Visa and MasterCard.
 

Where are the orders shipped from?

All orders are dispatched from our warehouse located in Australia within 48 business hours of Ryderwear receiving payment.

 

Do you ship internationally?

Yes, Ryderwear ships to most destinations around the world. You can select your country from the dropdown menu in checkout.

 

Will I need to pay customs/duties taxes?

All orders are dispatched from our warehouse in Australia (this is our one and only location). All items imported into the EU attract VAT, which is added by customs and paid on the receiver’s end, which is very normal. However, we are working towards a European distribution centre so we have greater control over the shipping process to better assist our fans. In some instances, international deliveries may be held up by customs, which Ryderwear cannot accept liability for. Please be aware of this before making your purchase as this could delay your delivery.

 

How much is shipping and how long will delivery take?

Shipping within Australia

Shipping within Australia is done via Star Track express and is $9.90 AUD, unless your order is over $150 AUD then you will receive express shipping for FREE. All orders placed before 2pm SA time are dispatched same day, otherwise orders placed after 2pm SA time will be dispatched next business day. You will receive an email confirmation with tracking details once the order has been dispatched from our warehouse.

All Australian orders shipped to metro areas will be delivered by close of business the next business day after dispatch. Australian orders shipped to rural areas will be delivered within 2-3 business days of dispatch.

 

Shipping to the UK:

- £6.90 for Express Shipping which comes with tracking and takes roughly 3-7 business days for delivery.
- Standard Air Mail is FREE and does NOT come with tracking and takes roughly 7-20 business days for delivery.
 

You can make your selection at checkout in GBP here www.ryderwear.co.uk

 

Shipping to the USA:

- $9.90 USD for Express Shipping which comes with tracking and takes roughly 3-7 business days for delivery. 
- Standard Air Mail is FREE and does NOT come with tracking and takes roughly 7-20 business days for delivery. 
 

You can make your selection at checkout in USD here www.ryderwear.com


How do I use a promotional/discount code?

You must enter the promotional code at the checkout page in the ‘Coupon Code’ field and then click ‘Apply Code’. All prices for items on sale are only valid during the sale period and as such Ryderwear do not credit or refund a price difference for items purchased outside of that sale period. Items purchased on sale/special are non-refundable and cannot be exchanged or returned. Any discount/coupon codes are not eligible with any existing sales/promotion items. All Ryderwear promotions/sales are subject to availability.

 

Discount/coupon codes are not eligible with any existing sales/promotion items, this includes bundles and gift cards.


Can I make a change to an order?

No, once your order has been placed and your order confirmation has been emailed, you cannot amend your order.


Can I return an item?

At Ryderwear, we are happy to exchange or refund your online purchase should you not be entirely satisfied with your goods. Ryderwear must be notified of your wish to exchange or return (refund) goods within 5 days of your delivery date. For Australian shipped orders, the goods must be returned within 14 business days of receipt of the order, and 20 business days for international orders. All prices for items on sale are only valid during the sale period and as such Ryderwear do not credit or refund a price difference for items purchased outside of that sale period. Items purchased on sale/special are non-refundable and cannot be exchanged or returned. Due to hygiene reasons, Ryderwear does not accept return/exchange of underwear.

 

PLEASE NOTE: All returned items must be in original unworn condition with tags attached. For all returns of our Raptors shoes, soles of the shoes must be returned clean, if they are returned dirty or marked, your return will be rejected and sent back. Please ensure the laces are loosened and not left tightened to avoid damage to the exterior of the shoe which will result in rejection of your return. Please also DO NOT use the shoe box to affix return details, sticky tape to etc. please either wrap or package the box neatly. You will be required to cover postage costs as this is not something Ryderwear cover as per our website https://www.ryderwear.com/customer-service

 

To return goods to Ryderwear please first send an email to sales@ryderwear.com.au with the subject field ‘Returns and Exchanges’ and include the following information in the body of the email and a Ryderwear team member will respond as soon as possible with further instructions:

 

-          Order number (located in email confirmation you received when order was placed)

-          Email address associated to the order

-          Name and contact email address

-          Please specify if you would like to request a refund/return or exchange goods (include details of preferred replacement items if you would like an exchange i.e. item name, colour and size – please also check the website for availability). Please be advised that exchanges are subject to availability at the time of the return being received. We do not hold items for exchange requests. Please note that for exchange requests where the requested exchange item is higher in value than the amount paid for for the returned item, you will be required to make an additional payment for the price difference, therefore you will be issued with a store credit for the amount you paid for the returned item which you can use towards a new order. Ryderwear do not refund for shipping costs as outlined on our website.

 

Returns/exchanges are processed daily, so once your return/exchange is received you will be sent an email confirmation.

 

If an incorrect address is provided and the order is returned as a result, then postage costs will not be covered by Ryderwear if you request to have your order resent. Ryderwear is not responsible for return packages should they not reach us, so please retain your proof of postage. Postage and handling costs are non-refundable on returned items.

Postage and handling costs are non-refundable and will not be covered by Ryderwear (unless goods are faulty or not as ordered). 

 

If you have received an item which you believe to be faulty, please don't hesitate to contact our Customer Service team at sales@ryderwear.com.au with clear pictrues and a detailed description as well as your order details (order number and email address associated with the purchase).


Do I need to pay for return shipping?

Please be advised that all postage and handling costs will be incurred by the customer, not Ryderwear. Ryderwear is not responsible for missing return packages should they not reach us, so we strongly advise to ensure your return/exchange is sent back to us via a trackable shipping method.

 

What about warranty?

All Ryderwear products have a warranty period of 3 months from the date of purchase. We will replace all items with a manufacturing defect, but as a general rule, any orders outside the 3 month period (from date of purchase) will not be covered under warranty and we do request clear pictures in order to assist further. 

 

If you have received an item which you believe to be faulty, please don't hesitate to contact our Customer Service team at sales@ryderwear.com.au with clear pictrues and a detailed description as well as your order details (order number and email address associated with the purchase).

 

 

Can’t find the answer to your question? Please don’t hesitate to contact our customer service team at sales@ryderwear.com.au